Trouble logging into the VIZpin SMART App?
New user?
Users will need to run through the registration process and set up an account tied to the cell phone number. This will ask you to provide your name, country, phone number and password.
Installation and Setup
https://www.youtube.com/embed/G9G0xzv3JRs
Spanish version available here:
https://www.youtube.com/embed/gbFQO9PJkx4
To prevent others from trying to use your credentials, we use SMS verification. Some carriers will not deliver these SMS messages. If you did not receive your SMS code to verify your number either during registration or a password reset, please try/check the following:
Check your devices Blocked/Spam lists.
On iOS, you can go to Settings > Apps > Messages > Blocked Contacts. Please make sure that the number 844-611-0402 is not on your block list.
On Android, you can go to Messages and tap on your account name. One of the options should be Spam and Blocked. Tap on that and make sure you don’t see our SMS service number listed. 844-611-0402
Add a new contact for our SMS provider with the number 844-611-0402. Some customers have reported that even if they couldn’t see anything in step 1, they could see when adding this number as a customer that messages were blocked.
If you’ve tried both of these things, please submit a support ticket at EntegritySmart.com/Support. Please note, to confirm your identity, we will need to call the number of the phone that you are registering.
Current User?
Since your account is tied to your cellphone number, if you get a new phone number you will need to register this new number. From the login page of the app, please click Sign Up/Register and go through the process you had done with your old number. Once you are logged back in, you will need to submit your access request to your building manager and they will need to regrant your keys.
Tap on the Forgot Password link from the login screen. You will be sent a SMS code to verify your identity and then you will be able to reset it. All passwords must be set to a minimum of 7 characters.
If you recently upgraded your phone and kept your phone number, you should be able to download the app and login. If you don’t remember your password, you can use the Forgot Password link. You will need to verify your identity via SMS code as part of the login process. Once you log back in you will see all of your keys again.
To prevent others from trying to use your credentials, we use SMS verification. Some carriers will not deliver these SMS messages. If you did not receive your SMS code to verify your number either during registration or a password reset, please try the following:
Check your devices Blocked/Spam lists.
On iOS, you can go to Settings > Apps > Messages > Blocked Contacts. Please make sure that the number 844-611-0402 is not on your block list.
On Android, you can go to Messages and tap on your account name. One of the options should be Spam and Blocked. Tap on that and make sure you don’t see our SMS service number listed. 844-611-0402
Add a new contact for our SMS provider with the number 844-611-0402. Some customers have reported that even if they couldn’t see anything in step 1, they could see when adding this number as a customer that messages were blocked.
If neither of these steps fix your issue, please submit a support request at EntegritySmart.com/Support. Please note, to confirm your identity, we will need to call the number of the phone that you are registering.