Unblock a user after fraud alert

If a user has shared their credentials along with their unique SMS verification code to login to a different device more than once, their user record will be temporarily blocked from switching devices again and account managers will receive a notification of suspected fraud.

Managers can unblock any user by doing the following:

1. Login to VIZpin.net and navigate to Additional Actions>Manage Users

2. Find the user in your list and check the box on the left of their name, then click the “Verify Users” button at the top of the table.

This will unblock the user so they can again login to their app.