Call your building manager

If you requested access using a Location ID, your building manager has been notified and may not have sent you smartkeys yet.

To request access again, tap the gear icon in the upper left corner and enter the six character Location ID provided by buildling management.

Do You Have the Favorites Filter Enabled?

Turn off the favorites filter on or off by tapping the green star. To learn more click here.

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You are not allowed to get in at this time

Your building manager has restricted the hours that you’re allowed to get in. Your smartkey will work only during the hours that your building manager has scheduled.

Refresh your smartkeys

Confirm that you have a valid connection to the internet and then swipe down to refresh your smartkeys or you can force close and re-open the app.

Check the Date & Time Setting

Please check your phone’s Date & Time settings and ensure "Set Automatically" is enabled. 

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Contact your building manager

They may need to verify your phone in the Additional Actions>Manage Users section.

Contact your building manager

Make sure you have the correct 6-character Location ID. If that is not working, your building manager can add you to their account.

Favorites

You can add a smartkey to your favorites by tapping the +info button under the smartkey name then tapping the star icon on the info page. You can display your most used smartkeys by tapping the star icon in the top right of the app.

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Sort by Closest

Have the closest doors or gates show up at the top of the list by tapping the location pin icon in the top right of the app.

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Smartkey Info Page

You can see additional information about each of your smartkeys by tapping +info under the smartkey name.

In the top right of this page, you can tap the star icon to add the smartkey to your favorites.

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Request Access From The Settings Page

You can request access to a location by tapping the settings icon in the top left of the app, then entering the appropriate Location ID and tapping Request Access.

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In App Settings

When you tap the settings icon in the top left of the app, you can request access to additional locations, adjust your settings, add plugins, or delete your account.

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