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Expired Smartkeys

Expired Smartkeys

Owned by VIZpin Customer Care
Last updated: Feb 17, 2025
1 min read

Users may see a red square with an x icon on the left-hand side next to the name of the door they have access to in the VIZpin Smart App. This indicates the user has an “Expired Smartkey”.

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There are two reasons you might see a red expired key in the VIZpin SMART app

  1. You do not have data connection or Wi-Fi to refresh the app for a newly encrypted key if it’s been more than approx. 4 hours since last use.

  2. You have a time on your phone that is more than 15 minutes of the actual local time.

Please check both of these:

  1. if you’re connected to cellular data or Wi-Fi, you should be able to go to fast.com to get a speed and then try the app again by swiping down the center of the screen to refresh.

  2. Turn on Automatic Date and Time

    • Android; Settings >General Management > Date and Time

    • iPhone/iOS; Settings > General > Date & Time

If none of these work, please submit a support ticket at EntegritySmart.com/Support so we can troubleshoot further.

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