Expired Smartkeys

Users may see a red square with an x icon on the left-hand side next to the name of the door they have access to in the VIZpin Smart App. This indicates the user has an “Expired Smartkey”.

Open

There are two reasons you might see a red expired key in the VIZpin SMART app

1. You do not have data connection or Wi-Fi to refresh the app for a newly encrypted key if it’s been more than approx. 4 hours since last use.

2. You have a time on your phone that is more than 15 minutes of the actual local time.

Please check both of these:

1. if you’re connected to cellular data or Wi-Fi, you should be able to go to fast.com to get a speed and then try the app again by swiping down the center of the screen to refresh.

2. Turn on Automatic Date and Time

   • Android; Settings >General Management > Date and Time

   • iPhone/iOS; Settings > General > Date & Time

If none of these work, please submit a support ticket at EntegritySmart.com/Support so we can troubleshoot further.