Is your OPEN button gray?
Is your OPEN button gray?
Are you within 10 feet of the door or gate?
Is Bluetooth turned on?
Does the app have permission to use Bluetooth?
Something else?
Customize your VIZpin Smart app
Still Need Help?
Visit EntegritySmart.com/Support or Search for more help articles below.
, multiple selections available,
Related content
I tap the Smartkey in my app and the VIZpin Smart Device shows a green LED but the door remains locked.
I tap the Smartkey in my app and the VIZpin Smart Device shows a green LED but the door remains locked.
More like this
Gray Smartkey or "Scanning not activated" iOS
Gray Smartkey or "Scanning not activated" iOS
More like this
You have no favorite Smartkeys
You have no favorite Smartkeys
More like this
Refresh the App
Refresh the App
More like this
I entered the wrong location ID
I entered the wrong location ID
More like this
VIZpin Android Help Center
VIZpin Android Help Center
More like this