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Entegrity Smart Account Training Guide
Entegrity Smart Installation Guide
Entegrity Smart Partner Portal Training Program
For Developers
Troubleshooting
FAQs
Smartlock FAQ's
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Can the VIZpin Smartlock be used indoors and outdoors?
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Will the VIZpin Smartlock have a Schlage key option?
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Does the Smartlock have an option to come with standard interchangeable core?
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Is there a guaranty or warranty on the Smart Lock?
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Does the VIZpin Smartlock come with the IC (interchangeable core)?
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What is the difference between the power mode settings I can configure on the Entegrity Smart Lock?
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How will we know if the battery is low on our VIZpin Smartlock?
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What is grade 1 reliability mean for the VIZpin Smartlock?
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When you purchase the VIZpin Smartlock how many keys does it come with?
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Do we need any additional hardware on the door when a VIZpin Smartlock is installed?
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Does the VIZpin Smartlock work with automatic door opening products?
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Does the VIZpin Smartlock work on a mortise lock?
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Does the VIZpin Smartlock work for a narrow style for an aluminum door?
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What type of batteries are recommended for the VIZpin Smartlock?
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Does a user have to turn the lever on the VIZpin Smartlock to retract the latch?
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Can the VIZpin Smartlock be added on to existing VIZpin systems?
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What does the LED mean in Smartlock operation?
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What doors do the Smart Locks fit?
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What type of key format are the keys that come with the Entegrity Smart Lock?
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What are the dimensions of the Smart Lock?
My First Questions
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What type of locks or openers will VIZpin work with?
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I granted access to a FOB but it still does not unlock the door. What to do?
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I edited my Smart Device settings on the VIZpin.net Portal but the Smart Device is still using the old settings.
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I tap the Smartkey in my app and the VIZpin Smart Device shows a green LED but the door remains locked.
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The VIZpin Smart Device's LED is fading in and out. What is wrong with it?
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How do I connect the VIZpin controller to my WiFi network?
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Can I use VIZpin to unlock my door remotely?
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What PIN do I use to pair with VIZpin?
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My lock's requirements exceed the specs of the VIZpin relay. Can I still use VIZpin as my door controller?
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What is the quickest way for me to get a response?
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I entered the wrong location ID
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User not receiving SMS verification code
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How do I change the name of my Smart Device?
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App not working after updating new iOS app
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How do I add the Widget to my iOS device?
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What does the green and red boxes in the Manage Users section mean?
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How to Override a Maglock if a VIZpin Smartkey is not working
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Do you have a warranty on your products?
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How to add Widgets to Android Devices
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UL Certification
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What is the Bluetooth range for VIZpin?
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How to program site code for Farpoint P-620 Mullion Keypad
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How to grant access to keypad or 3rd party fob users
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What outdoor rating does the Smartlock have?
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Gray Smartkey or "Scanning not activated" iOS
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My keys are gray, what do I do?
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Key is out of schedule
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What are the different buzzer modes?
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Where are Entegrity Smart products made?
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How do you edit a fob name?
What do I do if I get a new phone number?
Smart Device Troubleshooting
VIZpin Smart App Troubleshooting
Entegrity Intercom App Troubleshooting
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Pausing or Suspending a User's Access
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Remove or Delete Users from Your Account
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Can I download the VIZpin Smart app on my computer?
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How to Replace a Bluetooth Fob Battery
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Unblock a user after fraud alert
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Smartlock FAQ's
Smartlock FAQ's
VIZpin Customer Care
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VIZpin Customer Care
Last updated:
Aug 05, 2022
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