Spaces
Apps
Templates
Create
VIZpin Public Knowledge Base
All content
Space settings
Shortcuts
File lists
File lists
This trigger is hidden
Content
Results will update as you type.
Entegrity Smart Account Training Guide
Entegrity Smart Installation Guide
Entegrity Smart Partner Portal Training Program
For Developers
Troubleshooting
FAQs
Smartlock FAQ's
•
Can the VIZpin Smartlock be used indoors and outdoors?
•
Will the VIZpin Smartlock have a Schlage key option?
•
Does the Smartlock have an option to come with standard interchangeable core?
•
Is there a guaranty or warranty on the Smart Lock?
•
Does the VIZpin Smartlock come with the IC (interchangeable core)?
•
What is the difference between the power mode settings I can configure on the Entegrity Smart Lock?
•
How will we know if the battery is low on our VIZpin Smartlock?
•
What is grade 1 reliability mean for the VIZpin Smartlock?
•
When you purchase the VIZpin Smartlock how many keys does it come with?
•
Do we need any additional hardware on the door when a VIZpin Smartlock is installed?
•
Does the VIZpin Smartlock work with automatic door opening products?
•
Does the VIZpin Smartlock work on a mortise lock?
•
Does the VIZpin Smartlock work for a narrow style for an aluminum door?
•
What type of batteries are recommended for the VIZpin Smartlock?
•
Does a user have to turn the lever on the VIZpin Smartlock to retract the latch?
•
Can the VIZpin Smartlock be added on to existing VIZpin systems?
•
What does the LED mean in Smartlock operation?
•
What doors do the Smart Locks fit?
•
What type of key format are the keys that come with the Entegrity Smart Lock?
•
What are the dimensions of the Smart Lock?
My First Questions
•
What type of locks or openers will VIZpin work with?
•
I granted access to a FOB but it still does not unlock the door. What to do?
•
I edited my Smart Device settings on the VIZpin.net Portal but the Smart Device is still using the old settings.
•
I tap the Smartkey in my app and the VIZpin Smart Device shows a green LED but the door remains locked.
•
The VIZpin Smart Device's LED is fading in and out. What is wrong with it?
•
How do I connect the VIZpin controller to my WiFi network?
•
Can I use VIZpin to unlock my door remotely?
•
What PIN do I use to pair with VIZpin?
•
My lock's requirements exceed the specs of the VIZpin relay. Can I still use VIZpin as my door controller?
•
What is the quickest way for me to get a response?
•
I entered the wrong location ID
•
User not receiving SMS verification code
•
How do I change the name of my Smart Device?
•
App not working after updating new iOS app
•
How do I add the Widget to my iOS device?
•
What does the green and red boxes in the Manage Users section mean?
•
How to Override a Maglock if a VIZpin Smartkey is not working
•
Do you have a warranty on your products?
•
How to add Widgets to Android Devices
•
UL Certification
•
What is the Bluetooth range for VIZpin?
•
How to program site code for Farpoint P-620 Mullion Keypad
•
How to grant access to keypad or 3rd party fob users
•
What outdoor rating does the Smartlock have?
•
Gray Smartkey or "Scanning not activated" iOS
•
My keys are gray, what do I do?
•
Key is out of schedule
•
What are the different buzzer modes?
•
Where are Entegrity Smart products made?
•
How do you edit a fob name?
What do I do if I get a new phone number?
Smart Device Troubleshooting
VIZpin Smart App Troubleshooting
Entegrity Intercom App Troubleshooting
•
Pausing or Suspending a User's Access
•
Remove or Delete Users from Your Account
•
Can I download the VIZpin Smart app on my computer?
•
How to Replace a Bluetooth Fob Battery
•
Unblock a user after fraud alert
Apps
VIZpin Calculator
VIZpin Public Knowledge Base
/
/
FAQs
/
Smartlock FAQ's
Summarize
Smartlock FAQ's
VIZpin Customer Care
Owned by
VIZpin Customer Care
Last updated:
Aug 05, 2022
Loading data...