Check Your Permission Settings

Please verify that bluetooth Bluetooth is on. You can do this one of two ways - by swiping down to open your quick setting menu and making sure the Bluetooth symbol is highlighted, or by going into Settings and verifying that Bluetooth is on. If it is not, please make sure this is turned back on.

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2. You also need to verify that the app has permissions to use a bluetooth Bluetooth connection. You can do this by going into Settings and then scrolling down towards the bottom of the screen until you see the VIZpin SMART Smart app. Tap on it to see the permissions granted to the app itself. You will need to verify that Bluetooth is enabled on this screen as well.

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Are You a New User?

If you are a new user and not seeing keys in your keys, you app, most likely the managers of the location you are requesting access to have not granted you access yet. You can request access again from your building manager. This can be done by tapping on the gear icon in the upper left corner of the app and entering the six character code given to you from your building manager. The code should be entered in the “Location ID” box and is formatted with 3 characters, a hyphen and then 3 more characters (ex. XXX-XXX) and then tapping “Request Access”. The manager Location ID you were provided. The account managers will be notified via email of your request and the keys will show up in your app as soon as access is granted.

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Do You Have the Favorites Filter Enabled?

If you have the favorites filter enabled, but

A common cause of “missing” or “disappearing” keys has to do with mistakenly turning on Favorites. if the Star is showing a solid teal color, please tap on it to turn off favorites and your keys should return.

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You Are Outside of Your Scheduled Hours of Access

If you are seeing a yellow key or keyssmartkey, that means that you have scheduled access and you are currently outside of that schedule. They key The smartkey and the open button will turn green when you are within to a reader you have access to use AND it is within your assigned scheduletimeframe.

Filter by Favorites

You can filter your smartkeys by your favorites by tapping the star icon in the top right of the app. You can add a smartkey to your favorites by tapping the +info button under the smartkey name then tapping the star icon on the info

Smartkey Info Page

You can see additional information about each of your smartkeys by tapping +info under the smartkey name. On this page you can see the device name, the location name, the device's battery level, the device’s firmware version, the smartkey's status, the location’s address, a contact phone number, a contact name, and the expiration date for your smartkey.

In the top right of this page, you can tap the star icon to add the smartkey to your favorites.

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Request Access From The Settings Page

You can request access to a location by tapping the settings icon in the top left of the app, then entering the appropriate location ID and tapping request access.

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In App Settings

You can reach the settings page by tapping the settings icon in the top left of the app. On this page you can request access to additional locations, adjust your settings, add plugins, or delete your account.

The notifications setting will give you a notification whenever you enter the range of a device you have access to. You can then tap the notification to bring up the app or press down on the notification to be given the option to unlock the device.

Plugins may be used in certain setups. For example, if your location is using a ButterflyMX intercom system, the ButterflyMX plugin will allow your app to integrate with that system.

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