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You do not have data connection or wifi Wi-Fi to refresh the app for a newly encrypted key if it’s been more than approx. 4 hours since last use.
You have a time on your phone that is more than 15 minutes of the actual local time.
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if you’re connected to cellular data or wifiWi-Fi, you should be able to go to fast.com to get a speed and then try the app again by swiping down the center of the screen to refresh.You should go to settings>date/time and make sure it is on auto-update to the local time
Turn on Automatic Date and Time
Android; Settings >General Management > Date and Time
iPhone/iOS; Settings > General > Date & Time
One last note - be sure to check the “star” icon - if it is highlighted teal green you may have favorites enabled but haven’t designated any Smartkeys as favorites yet. Simply tap the star icon again to disable.
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