I tap the Smartkey in my app and the VIZpin Smart Device shows a green LED but the door remains locked.

Owned by Mike D (Unlicensed)
Last updated: Sept 23, 2020 by VIZpin Customer Care
1 min read

This is most likely an issue with the installation’s wiring, door/lock alignment, hardware failures, insufficient power supplies, or a conflict with another component such as a key switch. Test each component individually to isolate the cause of the failure.

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