How does Smartkey Usage Work?

When a new Plus Service account is created, 250 Smartkeys are included with the first device added to the account. When a new Lite Service account is created, 5 smartkeys are included with the first device added.

For each additional device you add to either a Plus or a Lite account, you will receive 5 additional smartkeys.

Each time you grant access to a smartphone user that currently does not have access, it will deduct one smartkey (regardless of the role and how many doors are included in that role).

Because smartkeys are uniquely encrypted for each user, their phone number and device - they are not reusable. So if you revoke access to a user or if you have it set to automatically expire, you do not get that back into your available smartkey balance. You can purchase additional smartkeys at any time by using the reload option on the Grant Access page.

A few considerations:

• If you are granting access to a user who already has a role assigned, and you are simply switching their role or adjust their start or end dates, no smartkeys are deducted since they already have smartkeys.

• If you are granting access to a VIZpn Bluetooth Fob or keypad code, no smartkeys are deducted.