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titleIs the time offset on your phone?

If there is a time mismatch, valid smartkeys can also show as expired.  Please check your phone settings and ensure "Set Automatically" is enabled.  Sometimes even if the time that is manually set and less than a minute or two off, there can be issues communicating with our server.

Not receiving your SMS code

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titleI'm not receiving my SMS code to verify my phone. What can I do?

New Users:
You will need to verify your phone number via SMS code in order to complete your new user registration. If you are having this issue, please email support@vizpin.com and provide your name and phone number. We can provide that code for you to complete the process, but we will need to contact you through your phone number.

Existing Users:
You will be prompted to verify your phone via SMS code under a few different situations like a change to hardware logging into your account, resetting your password, or after an uninstall and reinstall. If you are not receiving your code, you can reach out to support@vizpin.com to provide your phone number. In some cases, your manager may be able to confirm you through the portal by following these steps: https://www.youtube.com/embed/4-stirg-G8o The user will have to know his/her password for this to be an option.

Cannot enter Location ID in the App

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titleWhere can I enter my Location ID? I can't see the field to enter it...

To request access to a particular location, please go into the Settings screen of the app. There should be two boxes near the top of the screen. The one on the left is for the Location ID and the one on the right is an optional field for Notes. We have seen in some cases, smaller screen phones will overlay the “Request Access” button overtop of the Location ID and Notes fields making it difficult (if not impossible) to complete this step. If you find that you’re having trouble, your manager can manually add you to the account and grant access by following these instructions: Adding Users to an Account

You can also feel free to contact VIZpin support by emailing support@vizpin.com and we can help to facilitate things with your account manager.

Info

Please check out our Tech Tip Videos for helpful videos to help you get the most out of your VIZpin system!