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titleGray Smartkeys / Gray Open Button

Check Your Permission Settings

Please verify that Bluetooth is on. You can do this one of two ways - by swiping down to open your quick setting menu and making sure the Bluetooth symbol is highlighted, or by going into Settings and verifying that Bluetooth is on. If it is not, please make sure this is turned back on.

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The VIZpin SMART app needs permission to both Location and Nearby devices. This can be done by going into Settings > Apps > VIZpin SMART > Permissions and checking the settings. We recommend setting Location to “Allow all the time” for the best experience. If you have installed the widget, you must allow this permission all the time or you will get a permission prompt each and every time you launch the application.

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titleCannot Enter a Location ID

Contact Your

Buildilng

Building Manager

To request access to a particular location, tap the settings icon in the top left of the app. On the settings page there should be a box near the top of the screen that says Location ID. We have seen in some cases, smaller screen phones will overlay the “Request Access” button overtop of the Location ID field making it difficult (if not impossible) to complete this step. If you find that you’re having trouble, your account’s manager can manually add you to the account and grant access by following this help article.

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titleSmartkey Filters

Filter by Favorites

You can filter your smartkeys by your favorites by tapping the star icon in the top right of the app. You can add a smartkey to your favorites by tapping the +info button under the smartkey name then tapping the star icon on the info page.

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Sort by Nearest

You can sort your smartkeys by whichever is physically nearest to you by tapping the location pin icon in the top right of the app.

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titleInfo Page

Smartkey Info Page

You can see additional information about each of your smartkeys by tapping +info under the smartkey name. On this page you can see the device name, the location name, the device's battery level, the device’s firmware version, the smartkey's status, the location’s address, a contact phone number, a contact name, and the expiration date for your smartkey.

In the top right of this page, you can tap the star icon to add the smartkey to your favorites.

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titleRequest Access to Another Location

Request Access From The Settings Page

You can request access to a location by tapping the settings icon in the top left of the app, then entering the appropriate location ID and tapping request access.

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titleApp Settings Page

In App Settings

You can reach the settings page by tapping the settings icon in the top left of the app. On this page you can request access to additional locations, adjust your settings, add plugins, or delete your account.

The notifications setting will give you a notification whenever you enter the range of a device you have access to. You can then tap the notification to bring up the app or press down on the notification to be given the option to unlock the device.

Plugins may be used in certain setups. For example, if your location is using a ButterflyMX intercom system, the ButterflyMX plugin will allow your app to integrate with that system.

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Still Need Help?

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