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Seeing red smart keys in the app or getting a bad connection error? Try force closing the app and reopening it a few times. |
Troubleshooting Common Issues
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Check Your Internet ConnectionMost VIZpin smartkeys need to be updated If it has been more than 4 hours since they were last used. Red icons indicate that the smartkey has expired. Confirm that you have a valid connection to the internet and then swipe down to refresh your smartkeys or you can force close and re-open the app. Is Your Phone’s Date & Time Setting Incorrect?If there is a time mismatch, valid smartkeys can also show as expired. Please check your phone’s Date & Time settings and ensure "Set Automatically" is enabled. Sometimes even if the time that is manually set and less than a minute or two off, there can be issues communicating with our server.  |
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