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iOS
Please verify that bluetooth is on. You can do this one of two ways - by swiping down to open your quick setting menu and making sure the Bluetooth symbol is highlighted, or by going into Settings and verifying that Bluetooth is on. If it is not, please make sure this is turned back on.
You also need to verify that the app has permissions to use a bluetooth connection. You can do this by going into Settings and then scrolling down towards the bottom of the screen until you see the VIZpin SMART app. Tap on it to see the permissions granted to the app itself. You will need to verify that Bluetooth is enabled on this screen as well.
Android
Please verify that Bluetooth is turned on. You can do this by either swiping down from the top to see the shortcut options or you can go into settings and verify it is on.
The VIZpin SMART app needs permission to both Location and Nearby devices. This can be done by going into Settings > Apps > VIZpin SMART > Permissions and checking the settings. We recommend setting Location to “Allow all the time” for the best experience. If you have installed the widget, you must allow this permission all the time or you will get a permission prompt each and every time you launch the application.
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