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*If the current Firmware is lower than 1.19 you'll need to put the reader into admin programming mode. You can do this by pressing and holding the button on the front of the reader for about 4-5 seconds twice (first time you do it you should see , two separate times. First time you press and hold you will see a blue light, second time it should the VP1 will turn and stay yellow). Once in yellow- . Yellow indicates programming mode, now you can use the app to update.